Shipping & Returns

eCommerce Purchases:

Eastside Pump provides multiple methods of payment. Due to the banking clearing-house credit card chargeback standard practices manual, Eastside Pump reserves the right to cancel the original payment method & request other forms of payment prior to shipping. Eastside Pump receives a 95% customer satisfaction rating in our eCommerce platform sales. 5% of eCommerce sales are fraudulent due to stolen or misdirected credit card processing numbers. Our eCommerce team is here to insure every legitimate transaction and product reaches its legally designated owner. For items over $500.00 usd we recommend using the Approve Application visible on every display. This ensures the validity in the transfer of the equipment to its rightful owner.  The Eastside Pump Team

Shipping: 

Shipping options are provided as described in our E-commerce store check-out page. You may choose the option that is available per the particular product. Some larger commercial products (i.e. Complete pressure systems, engines, larger paint sprayers and line strippers, products over 50lbs.) are subject to special conditions. All products over $500.00 usd must be verified for current USPS and UPS insurance shipping rates. When ordering these items you must call to get a shipping quote.

Fluids:

All sprays and fluids are In-store pickup or subject to special hazards materials shipping regulations. Contact us with your shipper or arrange special conditions.

To use your primary negotiated shipping provider contact us at: 425-454-0155.

Returns:

 In order to be eligible for a refund the product must be returned within 21 calendar days of your purchase. The product must be in the same condition as received. Opened, damaged or used will not receive a refund. Electronics (i.e. control boards, pc boards, transducers, potentiometers) are not refundable.

Graco Sani-Spray Disinfecting Equipment product line are not returnable per the manufacturer purchase guidelines.

After we receive your item, our team of professionals will inspect it and process your refund.

Refunds are processed back to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. If the product is damaged in any way, or you have initiated the return after 21 calendar days have passed, you will not be eligible for a refund.

We honor all manufacturer written warranties.

If anything is unclear or you have more questions feel free to contact us at: 425-454-0155 

We look forward to the opportunity to serve you.

Eastside Pump