Policies

Shipping Policy:
We ship primarily UPS and USPS. We ship within the 48 contiguous United States. However, Eastside Pump Repair, Inc can ship internationally. If you are located outside of the U.S., or have shipping questions, please call (425) 454-0155.

Some items ship Free in 48 contiguous United States.
We can not guarantee delivery times.
Please allow up to two business days to process your order.

PLEASE NOTE:
Some products ship for free, Purchasing a product that ships for free along with products that do not have free shipping WILL SHIP FOR FREE as long as the order total is over $100.00

Items that qualify for free shipping will be shipped via regular ground shipping or USPS. Free shipping only qualifies for items shipped with the lower 48 United States.

We process orders Monday-Friday 8:00am-5:00pm Pacific Time and are closed on major holidays. In stock item orders placed before 10:00am Pacific Time should ship out the same day. Orders after 12:00pm PST may be processed on the next business day. Orders that include items not in stock may be processed the following business day. We will notify you within a couple business days if there is a problem completing your order.
Delivery time does not include order processing time which can be up to two business days depending on the size and complexity of the order. Please keep in mind that stock items may run out at any time, depending on the number of orders and order quantities for that particular item.

If we are unable to fill your order completely in a reasonable time frame, we will send you a partial shipment and the rest of your items will go on back order and then be shipped promptly upon their availability. Eastside Pump Repair, Inc. is not held responsible for any incorrect addresses given.
Return Policy:
ALL returns require an RGA number. Please call us to request a number for all returns.
No returns after 30 days from our SHIPPING date.
There are no returns on electrical parts.
Re-Stocking charge of 25% on all authorized returns.
If parts are shipped FREE FREIGHT, then the cost of the freight charges will be deducted on top of the restocking charges.
Buyer will be responsible for all shipping costs.
New items MUST be unused and must be in original, salable condition without cosmetic or other damage of any kind to be returnable.

Order Processing:
We process orders Monday-Friday 8:00am-5:00pm Pacific Standard Time and are closed on major holidays. Orders for shipped and back ordered items will be charged in full immediately when orders are placed. In stock item orders placed before 10:00am PST should ship out the same day. Orders after 2:00pm PST may be processed the next business day. If expedited shipping is needed, and it is past 10:00am PST, please give us a call to ensure the item may be shipped out the same day.

Privacy Policy:
The information we collect.
If you place an order with us, we ask for and collect your name and address(es), both billing and shipping, telephone number, e-mail address and purchase data. We do not collect sensitive information such as credit card numbers.

Use of Information:
We use the collected information to process your order. We do not retain any sensitive data. Your other data is retained and generally used to respond to your requests and communicate with you. In the future we may offer the opt-in option to be contacted about promotions and other specials.

Aggregate Data and Information Usage.
In addition to personal information, we also collect and retain information about the products sold, the Web pages viewed and files downloaded by our Web site visitors. We use this data in an aggregate form to see customer paths through the Web site as well as behavior patterns. With this information we work to improve your experience on our site. Our Web servers collect information automatically about each guest who views our Web pages. This includes info such as; guest computers IP (Internet protocol) address(es), browser type and version, length of stay. We use this info to also improve this site. Occasionally we may provide portions of this aggregate data to consultants to help us with site improvements or to plan for improvements.

Information Sharing.
We do NOT distribute your information outside of our organization! We respect your privacy and want you to come back! We think you are worth much more in the long-term than a quick buck today. We do not rent, sell or otherwise dispense your information to a third party.

External Links.
Some of our affiliates as well as others link to our site and Eastside Pump Repair, Inc. may present links to websites outside of eastsidepump.com as an added convenience to you. This does not necessarily mean we endorse those sites, companies / organizations or individuals. We are not responsible for their privacy policies, terms of use or other policies. Additionally Please be aware that whenever you post to a message board, use chat, send e-mail etc., the data is usually publicly accessible and is not normally encrypted so take great care in not disclosing personal information.

Policy Changes
This policy can change at any time and without notice, we will post any changes to this policy here with the effective date.